Transforming SaaS businesses through strategic customer success, security compliance, and revenue growth.
7+ years driving $3M+ ARR with 115% NRR across enterprise and SMB segments.
As a Customer Success and Security Project Management professional with 7+ years of experience, I specialize in driving retention, expansion, and business outcomes in SaaS, enterprise, and SMB environments.
My strategic and empathetic approach has enabled me to lead 450+ security assessments, implement SOC2/ISO27001 compliance programs, and manage portfolios worth $3M+ ARR while maintaining 115% Net Revenue Retention.
I excel at building cross-functional relationships, automating customer lifecycle processes, and translating complex technical concepts into business value for C-suite executives and technical teams alike.
Proven track record of driving 115% NRR and reducing CSM bandwidth by 30% through automation
ENFJ-T personality enabling deep customer relationships and cross-functional collaboration
Led 450+ security assessments and 500+ vulnerability resolutions for global enterprise clients
Deep expertise across developer tools, cybersecurity, and compliance SaaS platforms
End-to-end customer lifecycle optimization, from onboarding automation to expansion playbooks. Specializing in SaaS retention strategies that drive measurable NRR growth and reduce churn.
Advanced CRM optimization and workflow automation using HubSpot, Salesforce, and integration platforms like Make.com, n8n, and Zapier to streamline customer operations.
Data-driven onboarding frameworks and retention strategies that reduce time-to-value and increase customer lifetime value across enterprise and SMB segments.
Technical email infrastructure optimization, deliverability audits, and compliance strategies to maximize email marketing ROI and customer communication effectiveness.
Implementing AI-powered solutions and automation workflows to scale customer operations, reduce manual tasks, and improve team efficiency across customer-facing functions.
Whether you're looking to optimize your customer lifecycle, implement security compliance, or scale your SaaS operations, I'm here to help drive measurable results.
Book a 30-minute consultation to discuss your customer success challenges and explore how we can work together.